POST CONSTRUCTION ...

After each project is complete, we focus intently on our duty to respond quickly to warranty calls with a “no questions asked” approach to all calls.  Our duty and objective is to immediately take ownership of the issue so that it can quickly be resolved.  Responsibility and deliberation with regard to the cause of the issue will always take a lower priority.  We understand that our attentiveness to warranty calls can serve to positively reflect on our clients’ reputation, which is of the utmost importance to us.   

LOYALTY ...

We recognize that our success, as a company, is dependent on the success of our clients on each project. The success of each project is largely contingent on a cooperative, coordinated effort between the general, all the trade subcontractors, and all the material and equipment providers thereof. Because of this, it is our priority and obligation to operate in a way that facilitates the success of all members of the construction team. Thus, it is also our priority to maintain close, long-term relationships with our clients, vendors, subcontractors, and employees. We are interested in doing business with you for the “long-haul,” not just one time!

INTEGRITY ...

It is important to the LJ Cross Plumbing team that we focus on all jobs as they are entrusted to us and not merely “given” or “awarded.” We understand that we can be a large contributor to the overall success of our clients’ projects. They rely on us to provide a quality finished product in a timely, cost-effective manner. Moreover, by awarding us a contract, our clients have entrusted us to uphold their reputation to deliver a quality finished product to the end buyer. It is of the utmost importance that we conduct our business in a way that we are worthy of the confidence that has been entrusted to us by our clients. Simply put, our team is repeatedly reminded of our obligation to “DO WHAT WE SAY WE ARE GOING TO DO.” This is absolutely imperative,” NO MATTER WHAT.”

LEADERSHIP ...

We understand that the continued growth and development of our company is directly attributed to the decisions and actions of each and every employee. The same passion that fuels our success can be found throughout all levels of our organization. Founding member,  Luke Cross, brings his years of success with one of Austin’s largest and finest commercial subcontractors to this organization. Beginning his career as a first year apprentice, then working his way through all the field positions, he gained the skills and earned the experience to match his responsibilities in management and supervision. After budgeting, designing/detailing, and managing some of the most challenging plumbing projects the industry can offer, Luke Cross is unsurpassed in his skills and experience. His intense desire and commitment to be the best in the industry is continually instilled in his team of professionals. Luke is seen by his employees as a valuable team player as well as a team leader. This way, his robust leadership values are able to ignite motivation in his team, and the motivation for continuous improvement cycles back around to him from his team.